“A university in Venezuela is using a novel method to take books into remote communities and encourage people to read. As James Ingham reports, the scheme is proving a great success.”
– Venezuela’s four-legged mobile libraries, on BBC
Apart from being a novel idea, the project is also a great example of service design. At this point when we are doing the Service Design course I am tempted to look at the service in everything around me.
One of the definitions for good services that I find inspiring
“The key characteristic is the deliverer’s high expertise and/or knowledge embedded in the systems, Trust is mainly based on the reputation of the delivering institution”
– Ezio Manzini, at CIID
Also discussed was the danger of designing of services inherently turning into designing the overall experience the user should have, rather than designing for the experience to take place for a user, on his or her own terms.
“The village children love reading the books that the mules bring” – BBC